You have been accepted as a “VIP” member . VIP Services is one of the most exclusive introduction services in the UK. We have given you a service specification.

Providing your joining fee has been paid in full you will remain a member for as long as you continue to pay the monthly service fee. If you stop the monthly payment, your active membership will cease. To continue the service, you would need to “back pay” two months service fee (less a total of 9 months free freeze period).    The joining fee is £3250.00 (which is spent on marketing) and the monthly service fee is £135.00 per month (which is the members contribution to the running expenses of i.e. salaries, telephones etc. and the clubs profit), which will be deducted by standing order commencing   …………………………

Our club provides an introduction service by spending members joining fees on marketing to attract new members. You are invited to make contact with those we feel may be suitable for you. We cannot, of course, guarantee in anyway who will join, or their ultimate compatibility. We enable you to meet a wide range of members so that you may enlarge your circle of friends allowing you a greater chance of finding someone special. WE CANNOT GUARANTEE “success” be it falling in love, getting married or otherwise. We cannot make people like you. We can only provide you with the opportunity to meet people. Who you meet is within your control, however, providing you have used our service to the full and not prejudiced our ability to provide service, or materially changed the specification of the type of person you would like to meet from that specified when joining, we shall in addition to our refund guarantee detailed overleaf, guarantee each member a choice of a minimum of 10* introductions within your first 12 months of active membership.

(* or in your case…..introductions due to……………………………...) Initial or delete as appropriate.

Should we fail to offer the said number of introductions then, you may at your request, terminate your membership between 12 and 14 months after joining and receive a refund of your joining fee proportional to the shortfall of the
service. i.e. 8 introductions (from a promised 10) would receive a 20% refund. This refund is conditional that you are not in a relationship with a member introduced through us or still meeting or intend to meet a member introduced through us.

You hereby undertake to treat our members with courtesy and good manners. To “stand up” a member will after investigation, usually result in us withdrawing membership without refund. You are expected to act in a manner that does not bring discredit to yourself or a fellow member, or to our organisation. We will remove membership without refund of members whose behaviour does, or is likely to, offend other members. If you have agreed to accept a telephone call from a member you would normally be expected to meet them “face to face” albeit for a “15 minute coffee”. You agree to inform us of any changes to your circumstances.

You will receive privileged information about members of various dating organisations, including sight of photographs. A condition of this exceptional level of service is on the following conditions.

You agree to keep details and identities of any member absolutely confidential and have signed a separate confidentiality agreement. 

CUSTOMER CHARTER
VIP only

All statements made by our representatives shall be true, fair and accurate. They will not mislead you, or create expectations that cannot be met. Membership is not offered unless they are convinced that our service will significantly improve your social life.

All new members pay the list price, registration fees are never discounted.

Membership is based on the condition that all members will meet in Central London. We have explained our “10” rule whereby on average you must meet 20 members of YOUR choosing TWICE, to find your long-term partner. We have given you a copy of the notes “What Happens now”.

We take great pride in the quality of our membership, we investigate any complaints and withdraw  membership from people not up to our expected standards.   We constantly strive for excellence and believe our service  to be the finest in Europe and carries our unique refund guarantee.

REFUND GUARANTEE

Within four weeks of joining we will refund your registration fee (Less 15% if you have received a home visit) towards the ** normal joining fee to any other dating service in the world, providing our fee has been paid in full. This is conditional on you not meeting more than three members and you are not still meeting or intend to meet a person we have introduced you to. To claim the refund, join the new agency, complete our refund form sending proof of payment made to your new agency and we will refund the fee up to a maximum of the registration fee you have paid us. If the new agency is less expensive than us, we will refund their joining fee and retain the balance.

** To prevent abuse of our guarantee we do not refund towards “specially made”, “non-listed” or “bespoke” memberships. Only genuine memberships listed and priced in the standard brochure supplied before interview. If you have received a home visit then we will retain 15% of the fee to cover the costs.

Last updated October 2008

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