Customer charter & guarantees for Basic, standard & Gold -
Diplomat Membership contract, guarantees & customer charter

CUSTOMER CHARTER

 

All statements made by our representatives shall be true, fair and accurate. They will not mislead you, or create expectations that cannot be met. Membership is not offered unless they are convinced that our service will significantly improve your social life.

With the exception of “special age discounts for members  under 30 ” and “colour of skin discounts”  all new members pay the list price, we never discount.

Membership is based on the condition that all members will meet in Central London. We have explained our “10” rule whereby on average you must meet 20 members of YOUR choosing TWICE, to find your long-term partner. We have given you a copy of the notes “Members Questions Answered” and also the notes “What Happens Now”.

We take great pride in the quality of our membership. We investigate any complaints and withdraw membership from people not up to our expected standards.

Probable success rate - personal to you. Below is a realistic estimate of the likely success rate for your circumstances. This prediction is based on you making full use of our service and making proper use of the notes and information we have provided to you. The number of introductions required is based on meeting this number of members of your choosing TWICE. The time scale is on the basis that you put at least one evening a week to meeting people and developing the relationships. Although we cannot guarantee the outcome of our service we certify that these estimates are a realistic expectation of your likely success rate.
Definitions of success: A: being introduced to five good quality people. B: having a friend nice enough to go on holiday with. C: having a partner close enough for a sexual friendship D: having a partner good enough to live with or get married.. E: finding a true soulmate to settle down with (like maybe 1 in 40 marriages at best achieve)

    dates Weeks/Months probability
client
A:
5 dates
5
        W        M
%
B:
holiday
 
        W        M
%
C:
intimate
 
        W        M
%
for E.C.
D:
together
 
        W        M
%
E:
true soulmate
 
        W        M
%

REFUND GUARANTEE

Within four weeks of joining we will refund your registration fee towards the   ** normal joining fee of any other dating service in the world, providing our fee has been paid in full. This is conditional on you not meeting more than three members and you are not still meeting or intend to meet a person we have introduced you to.  To claim the refund, join the new agency, complete our refund form sending proof of payment made to your new agency and we will refund the fee up to a maximum of the registration fee you have paid us. If the new agency is less expensive than us, we will refund their joining fee and retain the balance.

** To prevent abuse of our guarantee we do not refund towards “specially made”, “non-listed” or “bespoke” memberships, only genuine memberships previously sold within the last 12 months, listed and priced in their standard brochure as supplied before interview.   

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